
Jan 1, 2025
Natural Language Processing - What is it and why care?
NLP is the real technology behind LLMs, and it's quietly reshaping customer engagement. From chatbots to sentiment analysis, here's why it matters.

Jan 1, 2025
LLMs and Creativity: Complements, Not Substitutes
LLMs aren't creative — they're enhancers. Like Lightroom for photography, AI tools help you do what you do better, not replace the work itself.

Jan 1, 2025
The Strengths and Limitations of Large Language Models
LLMs can transform customer service, content, and research — but they hallucinate, lack reasoning, and need guardrails. A balanced guide for leaders.
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