Articles on Customer Service

I recently had a customer service interaction with a SaaS service provider that left me wanting. With this provider, we had an issue that was effecting

What can you actually do with machine learning and AI? Examples of areas within organizations that can benefit from these technologies.

Standard & Poor's Downgrade: How Debt Has Defined Human History by David Graeber on Speakeasy - WSJ Quote: Instead of setting up great overarching

I really hate being "just" a customer. "Just" a customer is someone you force to call an 800 number to get service. "Just" a customer is someone that has

Image by holeymoon via Flickr CRM tools do not equal CRM (yes...I know...I've said it twice...but it IS important). For the geeks out there, let me spell

I grabbed a copy of Open Leadership: How Social Technology Can Transform the Way You Lead (affiliate link) by Charlene Li for my business trip last week.

On Social Media and Culture Shift by Amber Naslund on Altitude Branding The ROI on Flexibility by Peter Campbell on Beth's Blog: How Nonprofits Can Use

Why Your Corporate Message Isn’t Being Heard by Jason Falls on Social Media Explorer The 7 Sins of Customer Service by Valeria Maltoni on Conversation

Success without failure is impossible. . . by Alexander Muse on Texas Startup Blog Top 10 Outsourcing Trends by Small Businesses in 2009 by Amit

In the case of this Massachusetts State Trooper, a lot. In case you are to lazy to click over, the linked story is about a Massachusetts State Trooper who

I think I found it....and it happened to me. Warning...small rant. Imagine you are a hiring manager trying to find someone to lead a group of IT

Perhaps you've read my rant on Blu Domain...maybe you haven't.  If not, feel free to click over and read it here. Well...today I'm going to praise

A recent study by researchers at University of Michigan and University of Richmond shows that outsourcing/offshoring certain aspects of your business can

It's been a while since I've railed against bad customer service....namely because I've not been too upset with the various services that I've received.

This is a guest post written by Heather Johnson, who regularly writes on the topic of career exploration. See her byline at the end of this article for

I have an official offer to replace my Saturn Aura.. I can select from any GM product and have settled on a Saab 93.   We'll see how the process goes- but

Well...it looks like Saturn might be doing the right thing now. Just received a call from Saturn's National Assistance Center and was told that they will

For background, see here, here, here, here and here. Car has been in the shop for a week now with no response from the dealership. Saturn National

For background, see here, here, here and here. The car is back in the shop....waiting to hear from the dealership on the prognosis. FYI - I'm filing the

For background, see here, here and here. I picked up my Saturn Aura today from Saturn of Plano...so far, so good. I received a call today at ~3:30 telling

For background, see here and here. Received a call Monday afternoon (December 10) and was told that the tool that the dealership was waiting on had

Background info is here. I *think* the shop has it narrowed down to one computer and they are now waiting for a tool to check connectors for that

I've been looking for a remote location to store off-site backups and have tried a lot of different services and I thought I found the answer with a