Links for December 12 2010

Technology Consultant - Eric D. Brown | Image for link posts

Why customer experience innovation matters now by Jeffrey Phillips on Innovate on Purpose Quote: …firms that improve the customer experience, not just in purchasing but in all aspects of the customer’s engagement with your product, service or company will benefit.  Increasingly, people are seeking more than a purchase.  They are seeking a relationship with a … Read more Links for December 12 2010