Service Level Agreements – Real Guarantees or Empty Legalese?

Originally published on Its All About Recovery as Service Level Agreements – Real Guarantees or Empty Legalese? I had a conversation recently with the CIO of a mid-size organization. The conversation revolved around a certain SaaS product that the organization uses. Over the course of the last year, the SaaS vendor has been making regular … Read more Service Level Agreements – Real Guarantees or Empty Legalese?

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