Mining for knowledge in a social word

Image via Wikipedia Last week I published a post titled Mining for Knowledge where I discussed some of the research that I’ve been doing in my doctorate program. One of the favorite lines from the article, and one that resonated with a few others as well. The line was: …converting tacit (i.e., internal) knowledge to explicit (i.e., … Read more

Decision Speed, Performance and the CIO

Last week I wrote about “Turbulence, IT & The New CIO” and discussed the need to embrace agility and speed in order to address the turbulence that we see in business today.  In order to be agile, I mentioned the OODA (Observe, Orient, Decide, Act) model for use in helping keep agility at the front … Read more

Using Stories to share knowledge

As part of a research project for my doctorate work I’ve been looking at the use of storytelling for knowledge sharing in project teams.  I’ve found the topic extremely interesting and perhaps even something I can find a dissertation topic out of. While looking through my RSS Reader last week I ran across Glenn Whitfield‘s … Read more

Does Outsourcing affect Customer Loyalty?

A recent study by researchers at University of Michigan and University of Richmond shows that outsourcing/offshoring certain aspects of your business can affect customer loyalty. The research, titled “Does Offshoring Impact Customer Satisfaction?” and posted on the Social Science Research Network, points to collected data that shows: offshoring of front office processes that interface directly … Read more

Experience vs Ability Redux

In early March, Mind Hacks had an interesting article titled “Are you experienced? Does it matter?” which adds another wrinkle to my the argument I made in my Experience vs Ability post. The article, which cites a Time magazine article titled “The Science of Experience“, states that, according to research reported in the Time article: … Read more