- Bringing Your Strategy to the Front Line by James Allen on Harvard Business Review
Quote: Strategy is less about the new, new thing than it is about actually delivering on the goals you set. A successful strategy must be translated into front-line activities that are delivered well, everywhere, every day.
- CIO advice for CFOs by Martha Heller on CFO.com
Quote: The consensus among all the CIOs with whom I’ve spoken is that IT is oriented toward change and finance is all about consistency. Once something is locked down, finance is loath to change it. That may make for sound cost management, but it can be a barrier to innovation.
- If Not Now, When? by Whitney Hoffman
Quote: What will you move off your some day list, where your dreams are waiting for the stars and planets to align, and move it onto the front burner, where you have to work to make it happen?
- How To Deliver Exceptional Client Service By Jeremy Girard on Smashing Magazine
Quote: Exceptional client service is about going beyond what is realistically expected of you. It is about surprising, and often delighting, customers, turning them into enthusiastic referral sources and lifelong clients who stick with you not only because you do great work at a fair price, but because the value you bring to them goes far beyond just your products.
- Knowing the business by Tom Catalini on People & Technology
Quote: Knowing your function, understanding your project’s goals, and delivering on your specific role – all of this is critical. Putting it in the context of a really detailed understanding of the business, however, is the key to real excellence.
- Keep the Faith. Demand Proof. Relentlessly by Valeria Maltoni on Conversation Agent
Quote: There are two aspects to doing business — believing in what you’re doing, and verifying that it works for your customers and clients….To succeed, you need to do both, relentlessly.
- Give me spark by David on 37signals
Quote: Regardless of how you do it, find people with enough spark to care, fight, and campaign for what they believe in. What pushes you and makes you question your beliefs will make your company that much better.
- The Least Important Question in Leadership by David Burkus on LeaderLab
Quote: The answer to the least important question in the world is both – born and made. So let’s stop debating it and start finding those with natural abilities and developing them into great leaders. Let’s also develop those without abilities into better leaders.?log=out
Links for January 29 2012
Passion – The key to engagement for IT?
Passion.
What type of emotion is evoked when you read it or hear that word?
What do you think of when you think of passion?
Do you think about your job? The company you work for? Finishing up the big project you’re working on?
Or…
Do you think about many other things outside of your job. Do you think about your kids? The latest movie release? New York bestsellers…or writing the next one?
Chances are, you think about something outside of your job…unless you’re one of the lucky folks in this world who get to do what they love. People like wildlife photographer Moose Peterson. People like Chris Guillebeau who have decided to make their own way in the world by doing what they love to do.
Do what you love?
I’m not going to write another article about “Doing what you love.” Paul Graham has a good one on that subject as do many others. Gary Vaynerchuk screams about the topic to anyone who will listen. Jonathan Fields has written a book about being a Career Renegada and doing what you love (amazon affiliate link). Penelope Trunk hits the topic from another side saying that its bad career advice to tell people to ‘do what you love.’ I tend to agree with both approaches…if you can get paid for doing what you love, do it…if not, find ways to make a living while also pursuing what you love to do.
This isn’t one of those feel good articles about finding your purpose and your passion. You can find many of those out in the interwebs. This article is just a quick reminder that passion can play a larger role in making your crappy job a little bit better. Passion can help your boss be a better boss. Passion can help your company increase profits. Passion can help you realize that your job really isn’t that bad.
How can passion do all these things? Find those things that people love to do…and find ways to allow them to do it in their job.
Simple right? Not really…its harder than it sounds…but worth pursuing.
Passionate Employees are Happy Employees
Zappos is a good example of a passion driven company as reported in Delivering Happiness (amazon affiliate link). There are many other good examples that can be found out there for people in retail, consumer goods and beer.
Passionate employees are happy. Passionate employees are excited. Passionate employees are engaged. The Power of Pull (amazon affiliate link) provides a ton of good examples of how passion has helped organizations. Great book… you should check it out.
How can you use passion to improve your job, your team and your company? I don’t know the answer but I can tell you that passion can help turn your job into something a bit more enjoyable and, as a manager, passion can help you turn your unengaged employees into engaged, excited and driven employees.
And you know something…there’s a lot of passionate people working in every organization. We just have to find what their passion is and then find ways to embrace that passion. Of course, if someone’s passion is making sculptures out of cow manure, you might want to find other ways to engage that particular person.
Want to know a secret about modern day organizations? There’s one group of people within every company that has a thriving and driving passion…but many aren’t allowed to fully engage their passion at work due to being overworked and process-bound.
What area is that? The IT group of course.
Passion – At the heart of IT
Think about it.
How many people working in IT started playing around with computers because they loved them? How many people took a job in IT because they loved technology?
How many people in IT do you know that hate computers? Hate technology? I know a few…but they are outliers and not the norm.
Most people that I know in IT absolutely love technology. They love tweaking computers. They love learning about new technology. But yet…the majority of IT workers that I know aren’t 100% engaged in their work. They do what needs to be done to make it through the day. They ‘get by’.
What the hell have we done to our IT employees that has driven the passion away from one thing they’ve been passionate about their entire lives?
Its a heck of a question, isn’t it?
Most IT workers are overloaded, overworked and under-appreciated. Most IT workers dont’ have an opportunity to do anything more than keep the servers and networks running.
Perhaps that’s what we’ve done to our IT employees (and perhaps all employees?)….maybe we’ve allowed our drive to lower costs, improve productivity and increase market share to blind us so that we’ve forgotten that our employees are why we are where we are today.
Its time to bring passion back to the business world…and especially back to the IT world. We’ve got a gazillion people in IT that used to love their jobs…and they could again.
Find a way to re-energize your IT group. Find a way to allow them to find their passion. Then…step back and be amazed at what they will do.
Eric D. Brown, D.Sc. is a