Consultants – do we need them?

I ran across an interesting post today titled “Why you don’t need Social Media Consultants” on the Brains on Fire Blog.  The main thesis of the post is: “social media consultants provide little value…they do nothing more than you already know how to do so you don’t need them”. In the article, Spike Jones says: … Read more

Minding the gap between Strategy and Tactics – The New CIO Series

The New CIO is a weekly article about the challenges facing today’s CIO as well as what can be done to prepare for future challenges. I’ve seen many strategic plans for organizations. A few of these plans have sections for Technology Strategy while some don’t mention technology at all.   While these strategic plans are nice … Read more

The New CIO – An Introduction

The New CIO is a weekly article about the challenges facing today’s CIO as well as what can be done to prepare for future challenges. It’s fitting that my 400th post is my first The New CIO article. I’ve been ruminating on writing a weekly post/article but hadn’t really sat down to plan it out. … Read more

Humanity and Business

Can an organization be built on individuality with a focus on bringing humanity back to business? I think so. The modern day corporation was developed to build ‘stuff’.  To build ‘stuff’, organization was needed.  To keep the organization flowing, management was needed.  Management created processes, procedures, flowcharts, operational efficiencies, human resources, etc etc etc. Many … Read more

Five Customer Retention Tips That Really Work (Guest Post)

This is a guest post written by Heather Johnson, who regularly writes on the topic of career exploration. See her byline at the end of this article for Heather’s contact information. Although employee engagement might be the buzzword around the office, customer retention is obviously important as well. Managers can become so focused on marketing … Read more