Are you building an “order taker” or “solution maker” environment?

Dave Brock just published a post that resonated with me. The title of the post – Order Taker or Solution Creator – hits home in the IT world. In the article, Dave describes what he calls ‘order takers’ and ‘solution creators’. The order taker does a good job of working with clients to deliver a widget … Read more

Fixing the ‘pain’ isn’t enough

Ian Brodie wrote a nice piece last week titled Why “Finding the Pain” is a bad strategy that resonated with me. The approach that many companies and consultants take with clients and potential clients is to ‘find the pain’ and provide services to fix this ‘pain’. I’ve taken this approach many times myself with much … Read more

Destroying Customer Goodwill – with Technology

Sunday night, Tracie and I wanted a good hamburger.  We didn’t want to go out…and we didn’t have any hamburger meat at home. So…being the clever person I am, I decided I needed to 1) drive out and pick something up or 2) figure out how to make hamburgers appear from nothingness. I haven’t got … Read more

Not What, but How – Connecting IT and the Business

This post sponsored by the Enterprise CIO Forum and HP. Bill Laberis had an interesting article on the Enterprise CIO Forum in late April titled Connecting IT and the business. In the article, Bill points to the latest CIO.com State of the CIO survey and that survey’s two top priorities for CIO’s in the next … Read more