Recently, I spent a week at the Grand Canyon National Park in Arizona. While visiting, I stayed in Tusayan Arizona, just a few miles outside the park’s entrance. When I visit places like this, I don’t have high expectations when it comes to dining. I’m not a food-a-phile (or whatever you call them) but I … Read more Incrementally Better
Unlocking the Mayor Badge of Meaninglessness by Umair Haque – Harvard Business Review Quote: Social media needs to enlarge its blinkered, myopic perspective on what the social really means. Trivialization, dehumanization, enslaved by the promise of a point, a badge, or a trophy, another friend, follower, or fan — that’s the very definition of antisocial … Read more Links for Dec 19 2010
Why customer experience innovation matters now by Jeffrey Phillips on Innovate on Purpose Quote: …firms that improve the customer experience, not just in purchasing but in all aspects of the customer’s engagement with your product, service or company will benefit. Increasingly, people are seeking more than a purchase. They are seeking a relationship with a … Read more Links for December 12 2010