Great Customer Service:

Perhaps you’ve read my rant on Blu Domain…maybe you haven’t.  If not, feel free to click over and read it here. Well…today I’m going to praise PortfolioSitez, a Blu Domain competitor.    In our search for a web host for my wife’s photography business, a moment to keep photography, we ran across quite a few services.  […]

Does Outsourcing affect Customer Loyalty?

A recent study by researchers at University of Michigan and University of Richmond shows that outsourcing/offshoring certain aspects of your business can affect customer loyalty. The research, titled “Does Offshoring Impact Customer Satisfaction?” and posted on the Social Science Research Network, points to collected data that shows: offshoring of front office processes that interface directly […]

Blu Domain: Poor Service Defined

It’s been a while since I’ve railed against bad customer service….namely because I’ve not been too upset with the various services that I’ve received. But…that streak has been broken. A new definition for poor customer service has been set by a company called “Blu Domain“, specifically by “Aundrea”. My wife and I purchased a website […]

Five Customer Retention Tips That Really Work (Guest Post)

This is a guest post written by Heather Johnson, who regularly writes on the topic of career exploration. See her byline at the end of this article for Heather’s contact information. Although employee engagement might be the buzzword around the office, customer retention is obviously important as well. Managers can become so focused on marketing […]

GM is replacing my car

I have an official offer to replace my Saturn Aura.. I can select from any GM product and have settled on a Saab 93.   We’ll see how the process goes- but so far it has been very easy.   It has looked like this: Pick out car with same/close MSRP Find dealership willing to […]

Saturn Aura – Final Update??

Well…it looks like Saturn might be doing the right thing now. Just received a call from Saturn’s National Assistance Center and was told that they will replace my car and that the paperwork is getting prepared now. I hope to have a reliable car soon! Technorati Tags: Customer Service, Saturn Aura Problem, Saturn of Plano

Saturn Aura Problem – Update #5

For background, see here, here, here, here and here. Car has been in the shop for a week now with no response from the dealership. Saturn National Assistance has called me twice and both times have said that they can’t get the dealer’s service department on the line. My letter demanding Saturn fix this car […]

Saturn Aura Problem – Update #4

For background, see here, here, here and here. The car is back in the shop….waiting to hear from the dealership on the prognosis. FYI – I’m filing the Texas Lemon Law complaint form very soon. [tags] Customer Service, Saturn Aura Problem, Saturn of Plano [/tags]

Saturn Aura Problem – Update #3

For background, see here, here and here. I picked up my Saturn Aura today from Saturn of Plano…so far, so good. I received a call today at ~3:30 telling me that they received the replacement PCM but they had been told by GM not to replace it and to give me my car back without […]

Saturn Aura Problem – Update #2

For background, see here and here. Received a call Monday afternoon (December 10) and was told that the tool that the dealership was waiting on had arrived and they have narrowed the problem down to the PCM. They ordered a new part for overnight delivery and would be installing it today (Tuesday). I’ve been promised […]