Links for April 19 2009
The Case for Customer Communities by Valeria Maltoni on Conversation Agent
Tap Employee Passion by Harry Hoover on THINKing
Accountability Begins at the Top by John Baldoni on HarvardBusiness.org
The Era Of Volunteerism? by Mike Gotta on Collaborative Thinking
Measuring Market Concentration (Competition) by Scott Sehlhorst on Tyner Blain