Links for June 28 2009
Why Your Corporate Message Isn’t Being Heard by Jason Falls on Social Media Explorer The 7 Sins of Customer Service by Valeria Maltoni on Conversation Agent Productivity gains in software engineering are powering innovation by Auren Hoffman on Summation Boosting Engagement While Cutting Costs by Jeannie Ruhlman and Cheryl Siegman on Gallup’s Organizational Performance Blog … Read more