CRM tools do not equal CRM

Image by holeymoon via Flickr CRM tools do not equal CRM (yes…I know…I’ve said it twice…but it IS important). For the geeks out there, let me spell it out for you too – CRM tools != CRM. Or perhaps if you know your FORTRAN 77 (I taught it for 3 years…ugh) – CRM tools .NE. … Read more

Small Business Technology Outsourcing

I’ve been thinking about approaches to small business technology initiatives and whether it makes sense for small business to outsource a good portion of their IT infrastructure and platforms. Most of the things I’ve read on the topic of small business IT outsourcing has been fairly light in terms of advice for small business owners. … Read more

I can, but should I?

Image via Wikipedia I’m sure you’ve asked yourself this question sometime in your life. You know that moment in your day (or life) where you have the ability to do something but you stop to ask yourself ‘should I?’  Whether it be skipping school, buying the new iPhone or buying a new car…you might stop … Read more

Open Leadership – Book review

I grabbed a copy of Open Leadership: How Social Technology Can Transform the Way You Lead (affiliate link) by Charlene Li for my business trip last week.  Gotta have something to read on the plane you know. I enjoyed this book.  Not only is the subject matter interesting, but the way in which Li presents … Read more

Links for June 27 2010

Competition is overrated by Chris Dixon on cdixon.org Quote: Startups are primarly competing against indifference, lack of awareness, and lack of understanding — not other startups. For web startups this means you should worry about users simply not coming to your site, or when they do come, hitting the BACK button. Why Can’t My CIO … Read more

What’s your strategy?

Strategy. That one word can send shudders through many folks.  That one word has made millions and millions for consulting companies and consultants. Can you answer the question “what’s your strategy?”  Can everyone within your organization? If I were to talk to the front-line workers in your organization and ask them “what’s your strategy?”, will … Read more