Customer Service, Strategy

Competing with Amazon

Best Buy, You Disappoint Me By Rob Boudon on flickrI’m a huge fan of Amazon.

Over the years, more and more of my purchases have moved to Amazon. I’ve bought books, coffee, electronics, camera equipment and just about everything else you can think of.  They have everything…and they are …

Multipliers - the book
Book Reviews

A Plethora of Book Reviews

I get the occasional request to review a book or two from publishers, PR folks and authors.

Normally, I get less than one request a month for reviewing books but over the last month I’ve received quite a few more….five …