For background, see here, here and here.
I picked up my Saturn Aura today from Saturn of Plano…so far, so good.
I received a call today at ~3:30 telling me that they received the replacement PCM but they had been told by GM not to replace it and to give me my car back without fixing it because they hadn’t fully diagnosed it. Luckily, the Service Manager has a little bit more client focus and forced the issue and the dealership replaced the PCM (so they said…I did see the old PCM…or at least an old PCM).
I guess good ol’ GM doesn’t care that this problem is potentially life-threatening…what would happen if it had stalled and I lost power while driving down the highway?
My next step is to make sure that GM/Saturn Corporate know what a horrible experience this has been and to raise the visibility of this issue (3 trips to the shop with the 3rd trip being a day short of 2 weeks in length).
When I buy a car, I don’t expect to be treated any differently than anyone else…but I do expect the dealership/manufacturer to treat me like they actually cared about my business. I also trust them to fix the problem…but GM/Saturn has lost that trust now.
[tags] Customer Service, Saturn Aura Problem, Saturn of Plano [/tags]