If IT wants to be strategic it has to go beyond just being a order takers and implementers. We need to take the steps necessary to add value beyond just delivery of services.
The bottom-line is that is if the IT department wants to be thought of as strategic they have to be willing to offer a strategic service.
Its worth the read for anyone working in IT. Looks like Mike is planning a series of posts around Strategic IT and the use of Business Analysts within IT groups.
[tags] IT infrastructure, IT management, IT operations, IT strategy [/tags]