Quote: What separates brands that fall to digital evolution from those that excel is the ability to recognize the need for change and the vision to blaze a path toward renewed relevance among a new generation of consumers.

Quote: This tendency, along with the relative immaturity of the burgeoning work media marketplace, is rapidly leading us to a very strange outcome: a generation of business software — work media — ostensibly based on the principles of open social media, but which are inherently closed, and which are spawning a million information silos.