Links for June 21 2009

Lots of great stuff out there this past week…can’t share it all but will share some.  If you want to track all my shared stories from my google reader Shared Items feed.

It’s Simple, Fix the Problem by Valeria Maltoni on Conversation Agent

Become a More Creative Leader — Think Small by Stew Friedman on HarvardBusiness.org

Systems Thinking: A Technique To Find Project Problems by Bas de Baar on Project Shrink

Service Outages — It’s All About the Response by Scott Blitstein on WebWorkerDaily

Reminder: Know what you’re measuring by Jason on Signal vs. Noise

Hitting The Social Media Sweet Spot by John Jantsch on Small Business Marketing Blog from Duct Tape Marketing

Creating Community Through Relevant Local Information by Christine Whittemore on Marketing Profs Daily Fix

Conformity Makes Community Comfortable by Micah Baldwin on Learn to Duck

“Technology over Tyranny” managing in a flat world by Mark McDonald on Gartner’s Blog Network

The 10 Questions Every Change Agent Must Answer by Bill Taylor on HarvardBusiness.org

The Future of Customer Service by Frank Eliason on Time to be Frank

Web 2.0 and IT: A Finally Friday CCrit by Steve on No Secret

Are You Keeping It Simple? by Danny Brown

Enterprise IT is not a Science Experiment by Glen B. Alleman on Herding Cats

The Benefits of a Classical Education by Tim O’Reilly on O’Reilly Radar

The New, the Big, and the Now by Julien Smith on in over your head