Quote: …. marketing leaders get lost in trying to “surprise and delight” customers with the latest in technology and gadgets, or the most liberal service policies. All those additional features and options are bound to make customers happy in the moment, but if you don’t solve the problem that triggered them to act in the first place, their satisfaction–and your business performance–will fade quickly

Quote: Bottom line, college degree or not – you own your results…not some piece of paper, no abbreviations or letters after your name, not the state of the economy and surely not any of your excuses. If you want to win – then go do something about it…and win.

Quote: …even if your business is protected to some degree by intellectual property, barriers to entry are low if you are not executing.  Someone will eventually come along and apply a totally novel and better way of doing something that is not protected and they will snack on your sandwich.