Quote: As more IT services lend themselves to outsourcing, CIOs and IT groups might find themselves in the role of service brokers. Some experts predict that the majority of business services will be outsourced, pushed by the fact that many services are being bought directly by business units from cloud providers. The result is that IT staff also will move over to work for a given business unit or be retrained — or, yes, be let go.

Quote: Before you try to convince a client to move forward, be sure you are convinced that the project is truly in the client’s best interest right now. If you’re certain, make your arguments without hesitation.