Quote: With the rise of social media there is a rise of consumers feeling empowered to threaten, extort, and slander businesses. The media goes so far as training consumers to do so! {Editors Note: WONDERFUL piece}

Quote: The dynamics of community are changing expectations. Exposure to higher community standards has always tended to raise individual standards, offline or on. Today though, with the widespread use of social networks and proliferation of social media outlets the collective voice is loud and has a very long reach. The more empowered I become, the more empowered I become, it’s a cycle that has an upward slope over time

Quote: The day of the founder doing everything is dead. No one is really a salesperson, marketer, graphic designer, developer and customer service rep. As an entrepreneur you may do all these things, but that doesn’t mean that’s the smartest way to run your business.

Quote: Very few people would debate that it takes time to develop highly performing teams and once you have the team on the road to success, you wish to retain your employees. It is these high performing teams that are often the source of innovation within an organization. As long as the organization creates the right environment for people to generate new ideas.