How Passion and Focus Will Rock Your Career by Corbett Barr on Zen Habits

Does Customer Service Influence Customer Service Ratings? by Frank Eliason on Time to be Frank

The Most Important Job of the CIO by Isaac Sacolick on Social, Agile, and Transformation

Everything is a project, even this by Scott Berkun on scottberkun.com

Fire your Director of Social Media! by Paul Dunay on Buzz Marketing for Technology

The Death of Social Media by Mike Schaffner on Beyond Blinking Lights and Acronyms

How Cloud Commoditization Will Transform Enterprise Computing by Dion Hinchcliffe on Enterprise Irregulars

The Business of Forgiveness by Steve Roesler on All Things Workplace

Being Serious About Strategy Can Also Be Relaxed by Jamie Notter on Get Me Jamie Notter

ReadWriteWeb Interview With Tim Berners-Lee, Part 1: Linked Data by Richard MacManus on ReadWriteWeb

Can Urgency Be Created? by Kneale Mann on One Mann’s Opinion

Learning from bad graphs and weak analysis by Seth Godin on Seth’s Blog

13 New Lessons in Customer Service from a (Good) Car Salesman by Amber Riviere on WebWorkerDaily

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