- The New New CIO Role: Big Changes Ahead By Thomas Wailgum on CIO.com
Quote: CIOs themselves are in the midst of a make-or-break personal change-management project: CIOs who can only take orders, who can’t speak the language of the business, who can’t step out of the proverbial back-office and into the front lines of customer service, social media or supply chain management will soon go the way of ancient tech gear—remembered fondly on occasion but sidelined in the future.
- Being “most things to most people” isn’t innovation by Jeffrey Phillips on Innovate on Purpose
Quote: What kills innovation at the start, in the middle and at the end is the lack of a clearly defined, articulated and executed strategy. The reason is simple. If your firm can’t concisely define and communicate what it offers, and why it is different, than other firms, differentiation is almost impossible, and in some cases perhaps undesired. If it can’t define it’s position in the market, as a product innovator, or a service leader, or the operational excellence leader, then it isn’t a leader at all
- CIO Career Development – A Learning Plan by Chris Curran on CIO Dashboard
Quote: CIOs and senior IT leaders spend so much time thinking about skills, training, recruiting, organization structure, 3rd party resources, etc. for their organizations and staff that they often neglect their own learning and development. Luckily, the CIO and CTO of one of our health care clients recently asked us to help them sort through all of the opportunities they’ve been presented – conferences, workshops, councils and many others – which has given me an opportunity to focus on this subject more lately.
- Why You Shouldn’t Hire An Ostrich To Do Customer Service by Simon Sinek on Re:Focus
Quote: Perhaps we should change the term “customer service representative” to “people service representative” just to remind everyone that customers are people too.