Quote: Why do we innovate? Is it proactive or reactive? Is it organizational or individual? These are questions I’ve had for years – especially in times of massive change like that the media world is experience. As companies strive to protect existing revenue streams and work towards creating new ones, they need to develop skillsets that drive innovation as the norm.

Quote: Whether you’re Chief Information Officer in a large company or the IT guy in a small non-profit, when you’re choosing collaboration tools for your team, there are a few important questions that you must consider.

Quote: I don’t really recommend firing your marketing manager. I do however believe that most companies will eventually need to hire or contract with a community manager, if they haven’t already

Quote: If sales is now horizontally integrated across the org, living in a kind of “process cloud”, when someone in customer service or communications or research identifies a prospect with an itch their product can scratch, they can feed that lead right into the appropriate node in the sales pipeline. Opportunity seized.