Blog, Customer Service

Great Customer Service:

Perhaps you’ve read my rant on Blu Domain…maybe you haven’t.  If not, feel free to click over and read it here.

Well…today I’m going to praise PortfolioSitez, a Blu Domain competitor.    In our search for a web host for my wife’s photography business, a moment to keep photography, we ran across quite a few services.  Blu Domain was of course one of the worst customer service experiences ever…..and Portfoliositez has been the best!

Prior to signing up with Portfoliositez, we asked for access to a demo site to check out there service…we were provide a demo login and got a play around with the front end and back end system.  Its a great administration system and very very simple to use.

We decided to go ahead and sign up with Portfoliositez and within a day we had our system setup and ready to go.  My wife spent a few days getting the site setup and laid out the way she wanted it while I setup the blog (wordpress of course!) and client proofing system (PhotoCart).

We turned the new system live and we were running wonderfully…for about 3 weeks.  The day that she posted a new set of pictures from a recent wedding, the site went down hard.  I took a look at the system and could see that the webserver wasn’t responding…so I had to contact Portfoliositez customer service.

I submitted a trouble ticket at 8:45AM on Monday and called the helpdesk phone number and left a voicemail (their office hours are 9AM to 5PM M-F).

I received a phone call at 9:01 and was told that it appeared that the webserver was having issues (Apache was down…which is something that doesn’t happen much).  Over the next hour, I received three emails from Portfoliositez and within 45 minutes the site was back up and running perfectly.

Now….in situations like this, you really get a chance to test an organization/person.  Portfoliositez came through with flying colors.  With some organizations, we may have been offline for a few hours or days…with this wonderful bunch of folks, we were offline for less than an hour.

If you or someone you know are looking for a portfolio site for your photography work I’d strongly recommend Portfoliositez.

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About Eric D. Brown, D.Sc.

Eric D. Brown, D.Sc. is a data scientist, technology consultant and entrepreneur with an interest in using data and technology to solve problems. When not building cool things, Eric can be found outside with his camera(s) taking photographs of landscapes, nature and wildlife.
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12 years ago

Maybe things have changed because today Portfoliositez customer service politely told me that even though I only used their template for 3 months, and even though I found problems with parts freezing and image sizes not automatically being resized, no they would not even give me a partial refund. I don’t find that good customer service. I’m out $200 with a template that’s of no use to me. The least they could have done is had me pay the monthly price for the time I used and refund the rest.

12 years ago

Sorry to hear about your troubles with portfoliositez…we had nothing but good experiences with them.

12 years ago

You must not have asked for a refund! They are holding on to their money! portfoliositez

12 years ago

@mrundbakenportfoliositez I had no reason to ask for a refund while using portfoliositez. As I’ve mentioned before (and in my post), they were great to me. Again…sorry to see that you’re having troubles with them.