I have an official offer to replace my Saturn Aura..

I can select from any GM product and have settled on a Saab 93.   We’ll see how the process goes- but so far it has been very easy.   It has looked like this:

1. Pick out car with same/close MSRP
2. Find dealership willing to get involved
3. Find exact car you want & get VIN
4. Provide GM with the VIN #
5. Paperwork is completed.
6. Surrender old car, sign for new car.

I’ve been working with Sewell Saab in Plano and have to say…absolutely first rate organization so far.  I think I may stick with the Sewell family for all my vehicle shopping in the future.

[tags] Customer Service, Saturn Aura Problem, Saturn of Plano, Sewell [/tags]