If you haven’t read the post earlier this week about Godaddy’s customer service, you really didn’t miss much…other than a rant from me about how bad their service is. I have made the move to Superb Servers. In addition to being $15 per month cheaper than GoDaddy for a similar dedicated server, Superb Servers had … Read more
I’m not sure if anyone has noticed recently, but my blog (and a few other websites I have on the same server) has been running slowly…so I decided to change from a virtual dedicated server (VDS) to my own dedicated server with the same hosting company. The company, Godaddy.com, prides itself on providing ‘excellent customer … Read more
There are many books, articles and blog posts about improving Customer Service. For example, a Google search for “Improve Customer Service” results in over 1 million hits….easy to see that there are plenty of people interested in customer service improvements. It seems that a great deal of the results from the above Google search are … Read more
Joel Spolsky of Joel on Software had an interesting post on his blog titled “Seven Steps to Remarkable Customer Service“. The seven steps aren’t anything new or enlightening but they do serve as a reminder to organizations (and people) that customer service is about more than just answering the phone (or waiting on someone in … Read more