Improving Customer Service

There are many books, articles and blog posts about improving Customer Service. For example, a Google search for “Improve Customer Service” results in over 1 million hits….easy to see that there are plenty of people interested in customer service improvements. It seems that a great deal of the results from the above Google search are … Read more

Firing Customers

Joel Spolsky of Joel on Software had an interesting post on his blog titled “Seven Steps to Remarkable Customer Service“. The seven steps aren’t anything new or enlightening but they do serve as a reminder to organizations (and people) that customer service is about more than just answering the phone (or waiting on someone in … Read more