Great Customer Service: Portfoliositez.com

Perhaps you’ve read my rant on Blu Domain…maybe you haven’t.  If not, feel free to click over and read it here. Well…today I’m going to praise PortfolioSitez, a Blu Domain competitor.    In our search for a web host for my wife’s photography business, a moment to keep photography, we ran across quite a few services.  … Read more

Does Outsourcing affect Customer Loyalty?

A recent study by researchers at University of Michigan and University of Richmond shows that outsourcing/offshoring certain aspects of your business can affect customer loyalty. The research, titled “Does Offshoring Impact Customer Satisfaction?” and posted on the Social Science Research Network, points to collected data that shows: offshoring of front office processes that interface directly … Read more

Blu Domain: Poor Service Defined

It’s been a while since I’ve railed against bad customer service….namely because I’ve not been too upset with the various services that I’ve received. But…that streak has been broken. A new definition for poor customer service has been set by a company called “Blu Domain“, specifically by “Aundrea”. My wife and I purchased a website … Read more

Five Customer Retention Tips That Really Work (Guest Post)

This is a guest post written by Heather Johnson, who regularly writes on the topic of career exploration. See her byline at the end of this article for Heather’s contact information. Although employee engagement might be the buzzword around the office, customer retention is obviously important as well. Managers can become so focused on marketing … Read more