Competing with Amazon

I’m a huge fan of Amazon. Over the years, more and more of my purchases have moved to Amazon. I’ve bought books, coffee, electronics, camera equipment and just about everything else you can think of.  They have everything…and they are cheap too.  Plus…..the whole free shipping (with prime membership) and no taxes makes it that … Read more Competing with Amazon

Spotting a professional

The word ‘professional’ is quite often overused in today’s world. There are tons of professionals out there. Professional sports players. Professional money managers. Professionals in the medical and legal industrys. Over the last 10 years, there’s been a move to make darn near every type of job a ‘professional’ type of job – “Professional” project … Read more Spotting a professional

Customer Service sucks…or….the one where Eric lost his temper….

I lost my temper yesterday and a poor, helpless support representative got to hear some words that would make most folks blush. See…when someone in a support position tells me they can’t help me, i get angry. In this particular case, what tipped me over the edge and caused a couple of expletives to roll out … Read more Customer Service sucks…or….the one where Eric lost his temper….

The frustrations of being “just” a customer

I really hate being “just” a customer. “Just” a customer is someone you force to call an 800 number to get service. “Just” a customer is someone that has to spend 10 minutes on the phone working through the maze of the automated phone system before talking to a real person. “Just” a customer is … Read more The frustrations of being “just” a customer

A lesson in Customer Relations

Yesterday I spent some time going through my inbox and cleaning up a lot of email newsletters / services that I’ve subscribed to.  I think I unsubscribed from about 25 to 30 different newsletters and/or notification services. I didn’t unsubscribe willy-nilly though…I kept those that I found interesting and/or that I look forward to reading. … Read more A lesson in Customer Relations

CRM tools do not equal CRM

Image by holeymoon via Flickr CRM tools do not equal CRM (yes…I know…I’ve said it twice…but it IS important). For the geeks out there, let me spell it out for you too – CRM tools != CRM. Or perhaps if you know your FORTRAN 77 (I taught it for 3 years…ugh) – CRM tools .NE. … Read more CRM tools do not equal CRM

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