Customer Engagement: A Data-Driven Team Sport

Customer Engagement: A Data-Driven Team Sport

What would you do if you had so much data about your customers that you know could know (almost) everything about your customer when they contacted you? Better yet, what if you had the ability to instantly know the exact offer for service or product that would pitch the right ‘sales’ approach that your customer … Read more

Pointing Fingers, Placing Blame…and losing customers

A few months ago, I joined the popular photography website 500px (you can see my portfolio here). 500px is a great website and has become a very popular destination and portfolio site for photographers with many folks proclaiming it as aserious challenger to flickr. In addition to its great layout, design and feature set when … Read more