Eric D. Brown, D.Sc.

Category: Customer Service

Customer Service is made up of the small things
Customer Service
September 20, 2019
Turn your data geeks into customer geeks
Big Data, Customer Service, Data
November 13, 2018
Customer Engagement: A Data-Driven Team Sport
Customer Service, Data, Featured, The New CIO
October 23, 2018
A cautionary tale of credentials vs professionalism
Customer Service
December 22, 2011
Recovering from Bad Customer Service
Customer Service
November 29, 2011
Pointing Fingers, Placing Blame…and losing customers
Customer Service
September 27, 2011