Customer Service is made up of the small things

Poor Customer Service Image

I recently had a customer service interaction with a SaaS service provider that left me wanting. With this provider, we had an issue that was effecting our ability to use their programming API to provide services to our clients at SentimenTrader. The issue wasn’t one that caused us any real heartburn and wasn’t a mission … Read more Customer Service is made up of the small things

Turn your data geeks into customer geeks

an image that says 'I love data"

What would you do if you had so much data about your customers that you know could know (almost) everything about your customer when they contacted you? Better yet, what if you had the ability to instantly know the exact offer for service or product that would pitch the right ‘sales’ approach that your customer … Read more Turn your data geeks into customer geeks

Customer Engagement: A Data-Driven Team Sport

Customer Engagement: A Data-Driven Team Sport

What would you do if you had so much data about your customers that you know could know (almost) everything about your customer when they contacted you? Better yet, what if you had the ability to instantly know the exact offer for service or product that would pitch the right ‘sales’ approach that your customer … Read more Customer Engagement: A Data-Driven Team Sport

A cautionary tale of credentials vs professionalism

My wife and I have had our house on the market for 6 months with very little traffic into the house and no offers. With the real estate market and economy the way it is today, its very easy to blame ‘the market’ for the length of time on market.  Its very easy to shrug … Read more A cautionary tale of credentials vs professionalism

Recovering from Bad Customer Service

I love good customer service. Receiving excellent service from a company / person makes me feel good…it makes me happy and makes me excited to revisit that company or person for future business. The opposite is also true…I hate bad customer service.  I hate it with a passion. I understand that great people and companies … Read more Recovering from Bad Customer Service

Pointing Fingers, Placing Blame…and losing customers

A few months ago, I joined the popular photography website 500px (you can see my portfolio here). 500px is a great website and has become a very popular destination and portfolio site for photographers with many folks proclaiming it as aserious challenger to flickr. In addition to its great layout, design and feature set when … Read more Pointing Fingers, Placing Blame…and losing customers

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