Timothy Johnson, author of the Carpe Factum blog (great blog…check it out), had an interesting St. Patrick’s Day post titled “The Luck of the Irate” where he talks about the wonderful “hit and run” managers. You know, this managers that step into a situation that they know very little about, offer their opinions and/or bark orders and then leave with the thought that they’ve “solved the problem”.
We all know managers and project managers like this…they don’t wait to find out the details…they barge in and ‘get things done’ but most times they end up confusing the issue and causing more work than needed. I’m a big believer in being hands-off as much as possible and expect my folks to bring up any issues that they need my help with…and it appears that Timothy believes this as well…he writes:
There’s a lot to be said for the finer art of facilitation as opposed to going into a conflict like a bulldozer on a steroid overdose
The “Tao of Project Management Blog” is quoted by Timothy to help make his point about using less of a bulldozer and more of a facilitator:
The wise project manager does not interfere with the work of the team unless all else has failed. Delicate facilitation is the way not sudden intervention. By using a sudden intervention the work of one or more members of the team is cast aside and they will feel violated. The team will be weakened and what may, at the time feel like a victory, is actually a failure.
Managing a team of people requires a lot of skills…being a bulldozer isn’t one of them. 🙂