Becoming your Client

Do you ever take a break, step back and look at the world from your client’s viewpoint? I suspect that many successful consultants do but I sometimes wonder. Thinking Faster has a great post titled “Become your customer” and an excerpt is provided below:

When was the last time you looked at your process or your team from your customer’s perspective, and understood the challenges that they face when working with you? Does the interaction a customer has with your team or firm reflect the goals and expectations you have for your team?

I think these are some great points and something for every organization to ponder.

[tags] Perspective, Improving customer service [/tags]