A Social Approach to Knowledge Management in Projects – A White Paper

I recently submitted a paper to be considered for an academic conference on the topic of IT Project Management. The conference uses a double-blind review process to review papers and provide feedback.  In this double blind-review, reviewer’s aren’t provided with author(s) information and author’s aren’t provided information about the reviewers. Good and fair process….and one … Read more A Social Approach to Knowledge Management in Projects – A White Paper

Customer Engagement: A Data-Driven Team Sport

Customer Engagement: A Data-Driven Team Sport

What would you do if you had so much data about your customers that you know could know (almost) everything about your customer when they contacted you? Better yet, what if you had the ability to instantly know the exact offer for service or product that would pitch the right ‘sales’ approach that your customer … Read more Customer Engagement: A Data-Driven Team Sport

Does IT Agility Equate to Business Survival?

IT Agility Key to Survival?

I’ve been writing about agility within the data center and IT group recently. I truly believe the future of IT (and the business) requires that those of us in IT rethink how and what we deliver to our organizations. While reading a white paper titled “Agile IT Empowers Business Success”, I ran across an intriguing … Read more Does IT Agility Equate to Business Survival?

IT & Marketing – Like Peanut Butter and Jelly?

I love peanut butter and jelly.  What a great idea to put those to food items together on a piece of bread. Have you ever thought about how much the information technology and marketing organizations are like a PB&J samich? Yes…I said samich….been wondering how to work it into a post forever. Never worry…I use sandwich … Read more IT & Marketing – Like Peanut Butter and Jelly?

Mining for Knowledge

In my doctoral research, I’ve been researching ways to improve knowledge capture and sharing methods, specifically within project teams but the ideas can be dissemenated around the organization. One of the biggest issues I’ve found while working as a consultant is the amount of knowledge that I walk away with after a project is complete. … Read more Mining for Knowledge