Comments on: What does IT and a State Trooper have in common? http://ericbrown.com/what-does-it-and-a-state-trooper-have-in-common.htm?utm_source=rss&utm_medium=rss&utm_campaign=what-does-it-and-a-state-trooper-have-in-common Technology, Strategy, People and Projects Fri, 25 May 2012 13:38:00 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Eric D. Brown http://ericbrown.com/what-does-it-and-a-state-trooper-have-in-common.htm#comment-922 Eric D. Brown Sat, 06 Dec 2008 04:14:10 +0000 http://ericbrown.com/?p=2040#comment-922 Hi Mike: Thanks for the comment. If more IT organizations (and all other orgs & people) saw problems as opportunities, we'd be in a much better place. Hi Mike: Thanks for the comment. If more IT organizations (and all other orgs & people) saw problems as opportunities, we’d be in a much better place.

]]> By: Mike Schaffner http://ericbrown.com/what-does-it-and-a-state-trooper-have-in-common.htm#comment-921 Mike Schaffner Sat, 06 Dec 2008 03:34:34 +0000 http://ericbrown.com/?p=2040#comment-921 An amazing story but I can see some similarity to the way IT operates at times. For me the it a good reminder that we constantly have to work on developing a good customer service attitude throughout our IT organization. We are there for the benefit of the customers not the other way around. Someone with a problem is an opportunity not an interruption. Mike An amazing story but I can see some similarity to the way IT operates at times.

For me the it a good reminder that we constantly have to work on developing a good customer service attitude throughout our IT organization. We are there for the benefit of the customers not the other way around. Someone with a problem is an opportunity not an interruption.

Mike

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