Everything As A Service

It seems like every article you read about technology today includes a service delivered in an ‘-As-A-Service’ approach. We have an abundance of Software-As-A-Service (SaaS), Platform-As-A-Service (PaaS), Communications-As-A-Service (CaaS), Infrastructure-As-A-Service (IaaS) and many other X-aaS systems/platforms. In fact, XaaS is being used to denote the ‘Everything-As-A-Service’ mentality. The ‘Everything-As-A-Service’ approach is one that makes a […]

Recovering from Bad Customer Service

I love good customer service. Receiving excellent service from a company / person makes me feel good…it makes me happy and makes me excited to revisit that company or person for future business. The opposite is also true…I hate bad customer service.  I hate it with a passion. I understand that great people and companies […]

Customer Service sucks…or….the one where Eric lost his temper….

I lost my temper yesterday and a poor, helpless support representative got to hear some words that would make most folks blush. See…when someone in a support position tells me they can’t help me, i get angry. In this particular case, what tipped me over the edge and caused a couple of expletives to roll out […]