Eric D. Brown

Well…it looks like Saturn might be doing the right thing now. Just received a call from Saturn’s National Assistance Center and was told that they will replace my car and that the paperwork is getting prepared now. I hope to have a reliable car soon! Technorati Tags: Customer Service, Saturn Aura Problem, Saturn of Plano

For background, see here, here, here, here and here. Car has been in the shop for a week now with no response from the dealership. Saturn National Assistance has called me twice and both times have said that they can’t get the dealer’s service department on the line. My letter demanding Saturn fix this car [...]

For background, see here, here, here and here. The car is back in the shop….waiting to hear from the dealership on the prognosis. FYI – I’m filing the Texas Lemon Law complaint form very soon. [tags] Customer Service, Saturn Aura Problem, Saturn of Plano [/tags]

For background, see here, here and here. I picked up my Saturn Aura today from Saturn of Plano…so far, so good. I received a call today at ~3:30 telling me that they received the replacement PCM but they had been told by GM not to replace it and to give me my car back without [...]