Well…it looks like Saturn might be doing the right thing now. Just received a call from Saturn’s National Assistance Center and was told that they will replace my car and that the paperwork is getting prepared now. I hope to have a reliable car soon! Technorati Tags: Customer Service, Saturn Aura Problem, Saturn of Plano

For background, see here, here, here, here and here. Car has been in the shop for a week now with no response from the dealership. Saturn National Assistance has called me twice and both times have said that they can’t get the dealer’s service department on the line. My letter demanding Saturn fix this car [...]

For background, see here, here, here and here. The car is back in the shop….waiting to hear from the dealership on the prognosis. FYI – I’m filing the Texas Lemon Law complaint form very soon. [tags] Customer Service, Saturn Aura Problem, Saturn of Plano [/tags]

For background, see here, here and here. I picked up my Saturn Aura today from Saturn of Plano…so far, so good. I received a call today at ~3:30 telling me that they received the replacement PCM but they had been told by GM not to replace it and to give me my car back without [...]

For background, see here and here. Received a call Monday afternoon (December 10) and was told that the tool that the dealership was waiting on had arrived and they have narrowed the problem down to the PCM. They ordered a new part for overnight delivery and would be installing it today (Tuesday). I’ve been promised [...]

Background info is here. I *think* the shop has it narrowed down to one computer and they are now waiting for a tool to check connectors for that computer. This tool will be in the shop on Monday and I hope to hear something on Monday evening or Tuesday. On a positive note…I feel like [...]