Recovering from Outsourcing – A CIO’s Tale

Canadian Pacific CIO

This post sponsored by the Enterprise CIO Forum and HP. In my last post titled Driving transformation with IT starts with transforming IT, I pointed out a nice video on the Enterprise CIO Forum of Canadian Pacific’s CIO Heather Campbell titled describing her work of transforms the Canadian Pacific IT function by focusing on the needs of the business (among other […]

Small Business Technology Outsourcing

small business technology

I’ve been thinking about approaches to small business technology initiatives and whether it makes sense for small business to outsource a good portion of their IT infrastructure and platforms. Most of the things I’ve read on the topic of small business IT outsourcing has been fairly light in terms of advice for small business owners. […]

Small Business IT Outsourcing – don’t go too far

Outsourcing Small Business IT

Can all of the information technology assets within a small business be outsourced?  Could we see the IT desks within small businesses be as empty as those in the photo? I hope not. The question of outsourcing all IT functions within a small business was asked of me by an acquaintance after she read two of […]

Outsourcing, Value & Capabilities – Priorities for Small Business CIO’s

Small Business CIO Survey

Over the last few weeks I’ve been conducting a very unscientific survey of small business CIO’s, VP’s and Directors of IT. Using LinkedIn, I gathered a list of fifty people in the US who had the title of Chief Information Officer (CIO), Vice President of IT, or Director of IT with small businesses.  Note:  My […]

Small Business CIO – Manager of Constraints

I received quite a few positive responses to my Small Business CIO post last week so I thought I’d continue the topic this week. Over the last few days I’ve been reading ReWork (affiliate link) by Jason Fried and David Heinemeier Hansson from 37Signals. Great book BTW…go pick it up now. In that book, the […]

Outsourcing Bill of Rights

When I saw the InformationWeek story titled “Outsourcing Bill of Rights Proposed” I had to do a double take.   The words ‘outsourcing’ and ‘bill of rights’ haven’t historically fit together. The story is interesting. Apparently, Alliance Global Services has created a Bill of Rights for their outsourcing clients, or IT Partners as Alliance likes to […]

Top Issues for CIO’s

According to Information Week, the Top 10 issues for CIO’s in 2009 are: Customer-Facing Innovation Attacking the 80/20 Ratio The Challenging Economy The Strategic CIO Cloud Computing The SaaS Effect Virtualization Outsourcing Green Computing Radical Desktops I don’t disagree with this list..everything there is important for the CIO’s to consider for the coming year. But, […]

Innovation and Outsourcing – Do they go together?

According to a research report released by The Hackett Group, and reported by Financial Week, they don’t. The Financial Week article, titled “Customers say innovation not part of outsourcers’ services“, describes The Hackett Group’s research.  A few excerpts: In a new study, the Hackett Group, a consulting and advisory firm, found that businesses that have […]

Information Technology Challenges

I asked the following question on LinkedIn earlier this week and received some very insightful responses: What are the top challenges in IT organization’s today? In reading the various magazines, blogs and websites out there (CIO.com, etc) on the subject, I’ve come to the conclusion that there are many many issues facing IT groups today. […]