Links for Dec 19 2010

Unlocking the Mayor Badge of Meaninglessness by Umair Haque – Harvard Business Review Quote: Social media needs to enlarge its blinkered, myopic perspective on what the social really means. Trivialization, dehumanization, enslaved by the promise of a point, a badge, or a trophy, another friend, follower, or fan — that’s the very definition of antisocial […]

Links for December 12 2010

Why customer experience innovation matters now by Jeffrey Phillips on Innovate on Purpose Quote: …firms that improve the customer experience, not just in purchasing but in all aspects of the customer’s engagement with your product, service or company will benefit.  Increasingly, people are seeking more than a purchase.  They are seeking a relationship with a […]