Links for July 7 2011

Technology Consultant - Eric D. Brown | Image for link posts

Standard & Poor’s Downgrade: How Debt Has Defined Human History by David Graeber on Speakeasy – WSJ Quote: Instead of setting up great overarching institutions designed to protect debtors, we created institutions like the S&P or IMF, essentially, designed instead to protect creditors. It has become increasingly apparent that the system simply doesn’t work. As […]

The frustrations of being “just” a customer

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I really hate being “just” a customer. “Just” a customer is someone you force to call an 800 number to get service. “Just” a customer is someone that has to spend 10 minutes on the phone working through the maze of the automated phone system before talking to a real person. “Just” a customer is […]

CRM tools do not equal CRM

Image by holeymoon via Flickr CRM tools do not equal CRM (yes…I know…I’ve said it twice…but it IS important). For the geeks out there, let me spell it out for you too – CRM tools != CRM. Or perhaps if you know your FORTRAN 77 (I taught it for 3 years…ugh) – CRM tools .NE. […]

Open Leadership – Book review

Open Leadership by Charlene Li

I grabbed a copy of Open Leadership: How Social Technology Can Transform the Way You Lead (affiliate link) by Charlene Li for my business trip last week.  Gotta have something to read on the plane you know. I enjoyed this book.  Not only is the subject matter interesting, but the way in which Li presents […]

Links for July 5 2009

On Social Media and Culture Shift by Amber Naslund on Altitude Branding The ROI on Flexibility by Peter Campbell on Beth’s Blog: How Nonprofits Can Use Social Media Corporate Twitter? The Three S’s That Must Be Overcome by George Tomko on TomkoTek Why It Matters Who You Are by Mark McGuinness on Lateral Action Should […]

Links for June 28 2009

Why Your Corporate Message Isn’t Being Heard by Jason Falls on Social Media Explorer The 7 Sins of Customer Service by Valeria Maltoni on Conversation Agent Productivity gains in software engineering are powering innovation by Auren Hoffman on Summation Boosting Engagement While Cutting Costs by Jeannie Ruhlman and Cheryl Siegman on Gallup’s Organizational Performance Blog […]

Links for Feb 22 2009

Success without failure is impossible. . . by Alexander Muse on Texas Startup Blog Top 10 Outsourcing Trends by Small Businesses in 2009 by Amit Mullerpattan on Small Business Trends CMOs Don’t Get Customer Service??? Yikes! by Ted Mininni on Marketing Prof’s Daily Fix Software Estimating by Glen Alleman on Herding Cats Great leadership is […]

What does IT and a State Trooper have in common?

In the case of this Massachusetts State Trooper, a lot. In case you are to lazy to click over, the linked story is about a Massachusetts State Trooper who didn’t believe a lady was pregnant and refused to help her and her husband get to a hospital during rush hour.  To top it off, he […]

The worst reason for not hiring someone?

I think I found it….and it happened to me. Warning…small rant. Imagine you are a hiring manager trying to find someone to lead a group of IT professionals.  What are the things that you would look for in a candidate?  For me, it would be someone that has the following profile: Strong leadership skills Intelligence […]

Great Customer Service: Portfoliositez.com

Perhaps you’ve read my rant on Blu Domain…maybe you haven’t.  If not, feel free to click over and read it here. Well…today I’m going to praise PortfolioSitez, a Blu Domain competitor.    In our search for a web host for my wife’s photography business, a moment to keep photography, we ran across quite a few services.  […]