On Social Media and Culture Shift by Amber Naslund on Altitude Branding
The ROI on Flexibility by Peter Campbell on Beth’s Blog: How Nonprofits Can Use Social Media
Corporate Twitter? The Three S’s That Must Be Overcome by George Tomko on TomkoTek
Why It Matters Who You Are by Mark McGuinness on Lateral Action
Should We Give the Customer [...]
Why Your Corporate Message Isn’t Being Heard by Jason Falls on Social Media Explorer
The 7 Sins of Customer Service by Valeria Maltoni on Conversation Agent
Productivity gains in software engineering are powering innovation by Auren Hoffman on Summation
Boosting Engagement While Cutting Costs by Jeannie Ruhlman and Cheryl Siegman on Gallup’s Organizational Performance Blog
The context for 2010 [...]
Success without failure is impossible. . . by Alexander Muse on Texas Startup Blog
Top 10 Outsourcing Trends by Small Businesses in 2009 by Amit Mullerpattan on Small Business Trends
CMOs Don’t Get Customer Service??? Yikes! by Ted Mininni on Marketing Prof’s Daily Fix
Software Estimating by Glen Alleman on Herding Cats
Great leadership is about conversation by George [...]
In the case of this Massachusetts State Trooper, a lot.
In case you are to lazy to click over, the linked story is about a Massachusetts State Trooper who didn’t believe a lady was pregnant and refused to help her and her husband get to a hospital during rush hour. To top it off, he gave [...]
I think I found it….and it happened to me.
Warning…small rant.
Imagine you are a hiring manager trying to find someone to lead a group of IT professionals. What are the things that you would look for in a candidate? For me, it would be someone that has the following profile:
Strong leadership skills
Intelligence
Initiative
Technical knowledge (not necessarily a [...]
Perhaps you’ve read my rant on Blu Domain…maybe you haven’t. If not, feel free to click over and read it here.
Well…today I’m going to praise PortfolioSitez, a Blu Domain competitor. In our search for a web host for my wife’s photography business, a moment to keep photography, we ran across quite a few services. Blu [...]
A recent study by researchers at University of Michigan and University of Richmond shows that outsourcing/offshoring certain aspects of your business can affect customer loyalty. The research, titled “Does Offshoring Impact Customer Satisfaction?” and posted on the Social Science Research Network, points to collected data that shows:
offshoring of front office processes that interface directly with [...]
It’s been a while since I’ve railed against bad customer service….namely because I’ve not been too upset with the various services that I’ve received.
But…that streak has been broken.
A new definition for poor customer service has been set by a company called “Blu Domain“, specifically by “Aundrea”. My wife and I purchased a website from them [...]
This is a guest post written by Heather Johnson, who regularly writes on the topic of career exploration. See her byline at the end of this article for Heather’s contact information.
Although employee engagement might be the buzzword around the office, customer retention is obviously important as well. Managers can become so focused on marketing that [...]
I have an official offer to replace my Saturn Aura..
I can select from any GM product and have settled on a Saab 93. We’ll see how the process goes- but so far it has been very easy. It has looked like this:
Pick out car with same/close MSRP
Find dealership willing to get involved
Find exact [...]
