Image by holeymoon via Flickr CRM tools do not equal CRM (yes…I know…I’ve said it twice…but it IS important). For the geeks out there, let me spell it out for you too – CRM tools != CRM. Or perhaps if you know your FORTRAN 77 (I taught it for 3 years…ugh) – CRM tools .NE. [...]
Open Leadership – Book review
June 29, 2010 By 6 Comments
I grabbed a copy of Open Leadership: How Social Technology Can Transform the Way You Lead (affiliate link) by Charlene Li for my business trip last week. Gotta have something to read on the plane you know. I enjoyed this book. Not only is the subject matter interesting, but the way in which Li presents [...]
Links for June 28 2009
June 28, 2009 By 4 Comments
Why Your Corporate Message Isn’t Being Heard by Jason Falls on Social Media Explorer The 7 Sins of Customer Service by Valeria Maltoni on Conversation Agent Productivity gains in software engineering are powering innovation by Auren Hoffman on Summation Boosting Engagement While Cutting Costs by Jeannie Ruhlman and Cheryl Siegman on Gallup’s Organizational Performance Blog [...]
Links for Feb 22 2009
February 22, 2009 By 5 Comments
Success without failure is impossible. . . by Alexander Muse on Texas Startup Blog Top 10 Outsourcing Trends by Small Businesses in 2009 by Amit Mullerpattan on Small Business Trends CMOs Don’t Get Customer Service??? Yikes! by Ted Mininni on Marketing Prof’s Daily Fix Software Estimating by Glen Alleman on Herding Cats Great leadership is [...]
