The first step into the cloud

Last week, I had a conversation with a CIO of a mid-sized firm. The organization has been struggling with incorporating the cloud into their technology plans. Our conversation was centered around the cloud and, specifically, how to use the cloud to replace the aging solutions and platforms currently used by this organization. For a few […]

Links for August 29 2010

Social Software Needs to Be a Layer, Not a Feature, In the Enterprise by Eugene Lee on Enterprise Social Software Blog | Socialtext Quote: We believe we can avoid the fate of information silos by building a “Social Layer” in the enterprise architecture. The social layer will span all employees across all organizational boundaries, and […]

CRM tools do not equal CRM

Image by holeymoon via Flickr CRM tools do not equal CRM (yes…I know…I’ve said it twice…but it IS important). For the geeks out there, let me spell it out for you too – CRM tools != CRM. Or perhaps if you know your FORTRAN 77 (I taught it for 3 years…ugh) – CRM tools .NE. […]