Comments on: Social Networking in the Enterprise http://ericbrown.com/social-networking-in-the-enterprise.htm Technology, Strategy, People and Projects Fri, 03 Sep 2010 02:41:30 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: FreshNetworks Blog » Blog Archive » Some evidence of online community benefits http://ericbrown.com/social-networking-in-the-enterprise.htm/comment-page-1#comment-635 FreshNetworks Blog » Blog Archive » Some evidence of online community benefits Fri, 01 Aug 2008 11:23:00 +0000 http://ericbrown.com/?p=332#comment-635 [...] Social Networking in the Enterprise [...] [...] Social Networking in the Enterprise [...]

]]> By: FreshNetworks Blog » Blog Archive » More clarity on branded online communities ‘failing’ http://ericbrown.com/social-networking-in-the-enterprise.htm/comment-page-1#comment-634 FreshNetworks Blog » Blog Archive » More clarity on branded online communities ‘failing’ Wed, 23 Jul 2008 11:24:25 +0000 http://ericbrown.com/?p=332#comment-634 [...] Social Networking in the Enterprise [...] [...] Social Networking in the Enterprise [...]

]]> By: Eric D. Brown http://ericbrown.com/social-networking-in-the-enterprise.htm/comment-page-1#comment-633 Eric D. Brown Tue, 22 Jul 2008 23:43:09 +0000 http://ericbrown.com/?p=332#comment-633 Hi Bob - Thanks for the comment. You are absolutely correct...its about the people. You can build a community, but without the people it doesn't do you any good. BTW - Great post over on your blog as well....I've just added you to my blogroll and feed reader to keep up with your posts. Hi Bob – Thanks for the comment.

You are absolutely correct…its about the people. You can build a community, but without the people it doesn’t do you any good.

BTW – Great post over on your blog as well….I’ve just added you to my blogroll and feed reader to keep up with your posts.

]]> By: BobWarfield http://ericbrown.com/social-networking-in-the-enterprise.htm/comment-page-1#comment-632 BobWarfield Tue, 22 Jul 2008 17:09:42 +0000 http://ericbrown.com/?p=332#comment-632 You've got a good point about the need for people to make a community work. I think another important issue is the need for customers to have a reason to visit the community or even get started with it in the first place. Some business purposes are pretty peripheral to the needs of the customer. Some are destination needs. Customer Service is an important destination need that can really help to jump start a community. I've blogged about this subject here: http://corpblog.helpstream.biz/helpstream-blog/2008/7/18/building-customer-communities-has-to-start-with-customer-ser.html Cheers, BW You’ve got a good point about the need for people to make a community work. I think another important issue is the need for customers to have a reason to visit the community or even get started with it in the first place. Some business purposes are pretty peripheral to the needs of the customer. Some are destination needs. Customer Service is an important destination need that can really help to jump start a community.

I’ve blogged about this subject here:

http://corpblog.helpstream.biz/helpstream-blog/2008/7/18/building-customer-communities-has-to-start-with-customer-ser.html

Cheers,

BW

]]> By: Uh oh | SocialMedia404 http://ericbrown.com/social-networking-in-the-enterprise.htm/comment-page-1#comment-631 Uh oh | SocialMedia404 Mon, 21 Jul 2008 23:20:53 +0000 http://ericbrown.com/?p=332#comment-631 [...] Social Networking in the Enterprise [...] [...] Social Networking in the Enterprise [...]

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