Technology, Strategy, People and Projects

Saturn Aura Problem – Update #2

by Eric D. Brown on December 11, 2007 · View Comments

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For background, see here and here.

Received a call Monday afternoon (December 10) and was told that the tool that the dealership was waiting on had arrived and they have narrowed the problem down to the PCM.

They ordered a new part for overnight delivery and would be installing it today (Tuesday).

I’ve been promised a call from the dealership when the part arrives and then later in the day when they have some news on the progress.

Looks like things are moving forward.

[tags] Customer Service, Saturn Aura Problem, Saturn of Plano [/tags]

Written By Eric D. Brown

Eric is a Consultant, Entrepreneur and Doctoral Student focused on helping organizations cross the chasm that exists between Business & IT. Eric writes extensively about technology, strategy, people and projects at http://ericbrown.com. In addition to this blog and his consulting work, Eric is an avid & passionate photographer and writes about photography, shares photographs and reviews products at Photography Minute.