Technology, Strategy, People and Projects
Well…it looks like Saturn might be doing the right thing now.
Just received a call from Saturn’s National Assistance Center and was told that they will replace my car and that the paperwork is getting prepared now.
I hope to have a reliable car soon!
Technorati Tags: Customer Service, Saturn Aura Problem, Saturn of Plano
Eric D. Brown is a Dallas based Technology Consultant, and Entrepreneur focused on helping businesses and non-profits merge business, marketing and technology. He writes extensively about technology, strategy, people and projects at ericbrown.com. Eric is also an amateur Photographer and shares his photography work at Photography Minute and on his flickr photostream.
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One just needs to be utterly persistent and go high enough in an organization to find the right people who care about the customer. But, what a pain.
We shall see. This is progress, but it isn’t over until it is over.
Twitter: ericdbrown
says:
Persistent is the only way this type of thing will get resolved. I think the majority of dealerships and manufacturers expect people to ‘give up’ and live with the car…but that’s not me