Technology, Strategy, People and Projects

Saturn Aura – Final Update??

by Eric D. Brown on January 15, 2008 · View Comments

Hello there! If you are new here, you might want to subscribe to the RSS feed for updates on this topic.

Well…it looks like Saturn might be doing the right thing now.

Just received a call from Saturn’s National Assistance Center and was told that they will replace my car and that the paperwork is getting prepared now.

I hope to have a reliable car soon!

Technorati Tags: Customer Service, Saturn Aura Problem, Saturn of Plano

Written By Eric D. Brown

Eric is a Consultant, Entrepreneur and Doctoral Student focused on helping organizations cross the chasm that exists between Business & IT. Eric writes extensively about technology, strategy, people and projects at http://ericbrown.com. In addition to this blog and his consulting work, Eric is an avid & passionate photographer and writes about photography, shares photographs and reviews products at Photography Minute.

ericbrown

Persistent is the only way this type of thing will get resolved. I think the majority of dealerships and manufacturers expect people to 'give up' and live with the car...but that's not me :)

Scot Herrick

One just needs to be utterly persistent and go high enough in an organization to find the right people who care about the customer. But, what a pain.

We shall see. This is progress, but it isn't over until it is over.