Well…it looks like Saturn might be doing the right thing now.
Just received a call from Saturn’s National Assistance Center and was told that they will replace my car and that the paperwork is getting prepared now.
I hope to have a reliable car soon!
Technorati Tags: Customer Service, Saturn Aura Problem, Saturn of Plano
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{ 2 comments… read them below or add one }
Scot Herrick 01.18.08 at 10:01 pm
One just needs to be utterly persistent and go high enough in an organization to find the right people who care about the customer. But, what a pain.
We shall see. This is progress, but it isn’t over until it is over.
Eric Brown 01.19.08 at 9:03 am
Persistent is the only way this type of thing will get resolved. I think the majority of dealerships and manufacturers expect people to ‘give up’ and live with the car…but that’s not me