Resume

ERIC D. BROWN
Phone: 972-890-4058

Technology ~ Strategy ~ People ~ Projects

Senior leader with technical and business experience enabling me to bridge technology and business practices. Accomplished Technology Executive, Consultant and Manager with extensive experience leading large cross-functional teams. Hands-on Leader with experience managing large geographically dispersed teams in project management, software development, information technology, consulting and implementation services. Engaging leader responsible for managing groups with profit and loss responsibility up to $20 million.

I hold the Project Management Professional (PMP) certification from PMI, a Master of Business Administration (MBA) with specialization in Strategy and Management Information Systems as well as a Master of Science (MS) in Electrical Engineering with specialization in Telecommunications and Information Systems.

Other experiences and skills include:

Consulting
Project Management
Product Management
Agile Management
Information Technology
Software Development
Strategic Planning
Leadership
Project Portfolio Management
International Experience
Client Management

PROFESSIONAL EXPERIENCE

Managing Partner - BiblioRef, LLC
August 2007 - Present

Software company developing a software platform to be released in 2009.
Responsible for daily management of technology, development, infrastructure and strategic planning.

Founder / President - Brown Consulting Group
Sept 2004 - Present

Client List:

Capgemini, Digit Technologies, Boy Scouts of America, Aircom International, Cingular Wireless, AT&T, Sprint PCS, University of Maryland

Large Non-Profit

Led project team responsible for implementation of SiteCore Content Management System (CMS) across the entire organization. Migrated twenty five websites from unmanaged HTML to managed content within CMS.
Lead project team implementing Awareness Social Networking platform.
Leading project team responsible for updating internally developed software package. Manage software development life-cycle including requirements gathering, software development, testing, data migration and integration.
Managed vendor relationships for multiple projects and vendors.

Large IT Consulting Company

Worked closely with sales team on multiple client proposals worth approximately $200 million.
Created a Project Management Office (PMO) within the Information Technology (IT) Outsourcing group. Developed methodologies, processes, statement of work and other project templates to be used with all new client projects
Developed Project Portfolio Management processes. This new process was responsible for selecting projects that brought the most value to the organization. Selected projects are on track to bring approximately $5 million in savings to the company.
Developed on-boarding processes for new employees. This process included training new employee on processes and technologies used in the organization.
Developed sales support processes to ensure all new sales initiatives received the appropriate level of focus and staffing.
Developed internal project tracking processes.
Worked with Service Management team to implement Information Technology Infrastructure Library (ITIL) practices within the IT Outsourcing group.
Worked closely with Infrastructure Management, Applications Management and Data Center Services group to ensure cross-functional working relationships and processes.

Technology Startup

Responsible for developing professional services processes and methodologies for implementation of software and hardware.
Responsible for finalizing and delivering contract worth $3 million within thirty days of starting with the company.
Created Project Management documentation and standards for use in all projects.
Responsible for Information Technology Strategy for all North American Operations.
Managed implementation and development of enterprise web based software that provided electronic indexing, search, retrieval and storage systems.
Worked closely with development team to ensure client feedback implemented in product.
Managed client relationships to ensure satisfaction with software and services.

Wireless Carrier

Responsible for divestiture of approximately $50 million in network equipment, cellular sites and other equipment during consulting engagement to top-tier wireless telecom companies during merger activities.
Responsible for saving approximately $50K per year in IT spending by creating and managing the development of a mobile solution to allow field personnel to access corporate computer network via wireless real time communication.
Provided consulting and project management services on $10 million consulting engagement for the design of a third generation (3G) wireless system for a top-tier wireless carrier.
Responsible for $500K development project that provided web based reporting platform to interface with legacy telecommunications software.

SILICON VALLEY GROUP, Richardson, TX
Feb 2005- March 2007

Director - Technology Management

Responsible projects that returned 30% profit margin on average and generated a significant portion of the annual revenue for the company over two years.
Managed projects and consulting engagements for strategic consulting services group.
Responsible for Information Technology operations for organization, including IT Strategy.
Worked with intellectual property attorneys assisting with patent infringement lawsuits, including multi-million dollar settlements and awards.
Directed recruitment of consultants for intellectual property and patent infringement litigation.

MARCONI WIRELESS (MSI), Richardson, TX
July 1999- Sept 2004

Director,Technical Services (2002 to 2004)

Negotiated service contracts with clients and maintained P&L responsibility for approximately $10 million in sales and services.
Responsible for bringing approximately $3 million in new business via business development and consultative sales with existing clients.
Provided strategic direction and leadership for project management, technical support, training and implementation operations for company software products.
Led a team of 30 training and technical professionals across North and South America. The team was responsible for all training, training development, technology implementations, support and project management for the company’s software products. This team was responsible for training over 3000 software users using face-to-face training methods and e-Learning methods.
Improved service metrics by 20% by developing and implementing policies and procedures to improve service levels, create cost-effective operations and more efficient project management practices.

Manager, Technical Support (2000 to 2002)

Responsible for managing the technical support team for all clients in North America.
Responsible for Profit & Loss (P&L) for the technical support group. Budget consisted of approximately $1 million per year.
Team responsible for pre-sales and post-sales support of software and consulting services.
Implemented processes to improve customer service ability and turn around times.
Created and managed publication of the quarterly technical newsletter sent to all customers.
Managed testing of new software products through the entire development life-cycle.

Technical Support Engineer (1999 to 2000)

Responsible for managing all aspects of technical support for software products as well as all customized software development for a $30 million account.
Project Manager for software implementation of software across 75 client offices across North America.
Acted as liaison with software development, testing, sales and marketing teams to ensure client requirements are implemented in Marconi products.
Worked closely with client to develop a web based reporting platform and portal for wireless engineers to view their work activity.

PROLOGIX - Cary, North Carolina
1998 - 1999

Southeast Region Systems Engineer

Involved in managing post-sales support for accounts totaling $10 million.
Supported regional sales staff with design and implementation of wireless LAN systems (wi-fi) for use in hospitals and manufacturing facilities.
Responsible for ensuring on-time delivery for implementations and adherence to the project plan.
Acted as Project Manager for wireless system implementation in over 50 facilities.

APPLIED INNOVATION - Cary, North Carolina
1998 - 1998

Software Test Engineer

Developed test specifications and procedures and worked closely with development team to test ATM telecom products.
Created and maintained project management schedules for software/hardware testing and development.
Responsible for ensuring on-time delivery for testing and adherence to the project schedule.

ET COMMUNICATIONS - Stillwater, Oklahoma
1995 TO 1998

Owner/General Manager

Founded and managed a wireless data communications service provider while pursuing graduate degree full time.
Maintained revenue stream of $100,000 annually.

EDUCATION

DAKOTA STATE UNIVERSITY, Madison SD
Doctor of Science in Information Systems (D.Sc.), Expected Completion Date 2012
Specialization - Knowledge Management, Strategic use of Technology, Data Management

UNIVERSITY OF TEXAS AT DALLAS, Richardson, TX
Master of Business Administration (MBA), Specialization in MIS, Project Management & Strategy, 2006
Research (in lieu of Thesis) - Strategic Project Management as a Competitive Advantage

WORLD INTELLECTUAL PROPERTY ORGANIZATION (WIPO) WORLDWIDE ACADEMY
General Courses on Intellectual Property, 2005 - 2005

OKLAHOMA STATE UNIVERSITY, Stillwater, OK
Master of Science (MS) in Electrical Engineering specializing in Telecommunications and Information Systems, 1998
Research (in lieu of Thesis) - A comparison of CDMA and TDMA capacities

SOUTHWESTERN OKLAHOMA STATE UNIVERSITY, Weatherford, OK
Bachelor of Science (BS) in Engineering Physics, 1995

PROFESSIONAL LICENSES AND AFFILIATIONS

Member, Institute of Electrical and Electronics Engineers (IEEE)
- IEEE Consultants Network - Program Committee Chairman

Member, Project Management Institute (PMI)
- Project Management Professional (PMP) Certified
- Member - PMI Standard for Portfolio Management Second Edition Revision Team
- Member - PMI Information Technology (IT) & Telecommunications Special Interest Group
- Reviewer & Subject Matter Expert - PMI 2007 EMEA Congress - Information Technology (IT) & Telecommunications Special Interest Group
- Reviewer & Subject Matter Expert - PMI 2008 EMEA, North American & Latin America Congress - Information Technology (IT) & Telecommunications Special Interest Group
Member - Institute of Management Consultants (IMC)
Member - American Management Association
Member - CompTIA Workforce Advisory Board
Six Sigma Green Belt Certified

SKILLS

Project Management / Program Management

15 years of project and program management experience.
Knowledgeable in Earned Value Management, Waterfall, Agile, Lean and other PM methodologies.
Prefer Agile & Iterative project management methodologies. Agile, eXtreme Programming (XP), Scrum, UP, RUP.
Knowledge and experience with Microsoft Enterprise Project Management products and services.
Hold PMP Certification from PMI.

Information Technology

Information Technology - 15 years
Knowledge of ITIL and IT Service Management
Programming Languages: Visual Basic, Visual Basic .NET, C, PHP, FORTRAN, Perl, C#, Visual Studio .NET, Java, J2EE
Database Technology: Oracle, SQL Server, MySQL
Operating Systems: Sun, Linux, Windows (2000, XP, Server 2000, Server 2003), Apple
Other Technologies: Project, Project Server, Project Portfolio Server, Content Management Systems, SharePoint, Mambo, Joomla,NET Remoting, Internet Information Services (IIS), Apache, Weblogic,Autonomy IDOL server, Documentum, Microsoft Windows Server 2003, VMWare server, Microsoft Internet Information Services (IIS).

Customer Service (Service and Software)

12 years in customer facing and leadership roles in Technical Support, Pre-sales, Training and implementation.
Remedy, HelpSTAR, Salesforce.com, Microsoft CRM

Telecommunications

12 years in telecommunications field.
Knowledgeable VOIP, IP Multimedia Systems (IMS), SIP, SS7, IP, CDMA, W-CDMA, GSM, CDMA2000, 3G, 3GPP, 3GPP2
Software knowledge: Planet EV, Planet DMS, Optimi, Wizard, Asset

Training & Education

15 years experience in teaching and training
3 years as graduate teaching assistant teaching Information Technology courses.
2 years as teaching assistant teaching Physics courses
12 years experience in training development and delivery to adult learners

Regions:

Texas - Dallas - Fort Worth Metroplex, Richardson, Dallas, Plano, Frisco, Garland, Wylie, Allen, McKinney, Carrollton, Addison, Flower Mound, Irving, Arlington, Fort Worth, Southlake, Austin, San Antonio
Oklahoma - Oklahoma City Metroplex, Midwest City, Edmond, Del City, Shawnee, Tulsa Metroplex, Sand Springs, Jenks, Broken Arrow, Owasso
Kansas
Arkansas
Missouri
Colorado

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