Comments on: Realizing the potential of IT http://ericbrown.com/realizing-the-potential-of-it.htm?utm_source=rss&utm_medium=rss&utm_campaign=realizing-the-potential-of-it Technology, Strategy, People and Projects Sun, 12 Feb 2012 18:52:08 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Tech a Shine to Consultancy | Job Searching Blog http://ericbrown.com/realizing-the-potential-of-it.htm#comment-947 Tech a Shine to Consultancy | Job Searching Blog Tue, 23 Dec 2008 03:11:16 +0000 http://ericbrown.com/?p=2150#comment-947 [...] Realizing the potential of IT [...] [...] Realizing the potential of IT [...]

]]> By: Eric D. Brown http://ericbrown.com/realizing-the-potential-of-it.htm#comment-945 Eric D. Brown Mon, 22 Dec 2008 11:13:33 +0000 http://ericbrown.com/?p=2150#comment-945 Hi Scot - You are so right. There is a lot that can be done to build the relationship between IT and the business. Communication and building trust are key. Hi Scot – You are so right.

There is a lot that can be done to build the relationship between IT and the business. Communication and building trust are key.

]]> By: Scot Herrick http://ericbrown.com/realizing-the-potential-of-it.htm#comment-946 Scot Herrick Mon, 22 Dec 2008 10:33:53 +0000 http://ericbrown.com/?p=2150#comment-946 I think there is an important way to improve IT missing from this article: improving the relationship between the business and IT. IT serves the business. Yet, too often, IT thinks they know what the business wants and doesn't engage them; or, IT wants to engage the business and the business doesn't let them or know what information they need to do their job. And you would be surprised at how all this can happen even in large (software) companies where one would think they'd have this process down. Not so much. So I would add that IT needs to teach the business contacts about what they do with the information the business provides them when they build out the business tools and applications they need. And the business needs to actually know what they want to have done. Unless there is this continuing, trusting relationship, the business will get poor products from IT and IT will never understand the business they serve. I think there is an important way to improve IT missing from this article: improving the relationship between the business and IT.

IT serves the business. Yet, too often, IT thinks they know what the business wants and doesn't engage them; or, IT wants to engage the business and the business doesn't let them or know what information they need to do their job. And you would be surprised at how all this can happen even in large (software) companies where one would think they'd have this process down.

Not so much.

So I would add that IT needs to teach the business contacts about what they do with the information the business provides them when they build out the business tools and applications they need. And the business needs to actually know what they want to have done. Unless there is this continuing, trusting relationship, the business will get poor products from IT and IT will never understand the business they serve.

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