Comments on: Does Outsourcing affect Customer Loyalty? http://ericbrown.com/outsourcing-customer-loyalty.htm?utm_source=rss&utm_medium=rss&utm_campaign=outsourcing-customer-loyalty Technology, Strategy, People and Projects Wed, 23 May 2012 07:10:15 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: conorology http://ericbrown.com/outsourcing-customer-loyalty.htm#comment-703 conorology Wed, 02 Nov 2011 14:03:36 +0000 http://ericbrown.com/?p=303#comment-703 Personally, I think it does affect customer loyalty. Outsourcing, especially in the Philippines has a good effect on the company. I don't mean to be bias, but most Filipino employees are patient, honest and is very willing to do their job well. But what I can say for employers who are thinking of outsourcing, that to be able to gain your staff's respect, you should make sure you're all accountable. Make sure you’re just as accountable as everyone else. I've recently bumped into an article that I think would give you additional info. <a href="http://www.timedoctor.com/biz3.0/why-100k-developers-are-dead/"><b>Click Here!</b></a> :) Personally, I think it does affect customer loyalty. Outsourcing, especially in the Philippines has a good effect on the company. I don’t mean to be bias, but most Filipino employees are patient, honest and is very willing to do their job well.

But what I can say for employers who are thinking of outsourcing, that to be able to gain your staff’s respect, you should make sure you’re all accountable. Make sure you’re just as accountable as everyone else. I’ve recently bumped into an article that I think would give you additional info. <a href=”http://www.timedoctor.com/biz3.0/why-100k-developers-are-dead/”><b>Click Here!</b></a>
:)

]]> By: James http://ericbrown.com/outsourcing-customer-loyalty.htm#comment-702 James Wed, 06 Oct 2010 18:51:49 +0000 http://ericbrown.com/?p=303#comment-702 I strongly believe that off shoring is the best alternative if there is an experienced bunch of professionals ready to tackle the customer problems. Great post. I strongly believe that off shoring is the best alternative if there is an experienced bunch of professionals ready to tackle the customer problems.
Great post.

]]> By: Philam http://ericbrown.com/outsourcing-customer-loyalty.htm#comment-701 Philam Fri, 19 Mar 2010 11:51:21 +0000 http://ericbrown.com/?p=303#comment-701 I agree with web support agent comment. Customer loyalty will remain the same to your company if you have good representatives whom with excellent skills in handling customers/clients. Reps should have high communication and English skills. I agree with web support agent comment. Customer loyalty will remain the same to your company if you have good representatives whom with excellent skills in handling customers/clients. Reps should have high communication and English skills.

]]> By: TryBPO Outsourcing http://ericbrown.com/outsourcing-customer-loyalty.htm#comment-700 TryBPO Outsourcing Sat, 06 Jun 2009 22:49:41 +0000 http://ericbrown.com/?p=303#comment-700 This is a wonderfully applicable study we going to forward to a client of ours. Here's the scenario: A long-standing customer of ours currently has a very large portion of their back-office processes through our outsourcing company. As they plan for expansion, they were considering moving more of their customer facing positions overseas as well. While we explained this is something we could handle for them, they may lose their cost savings through lost loyalty and repeat business. Chat support and email support can be effective, but direct phone contact via sales or service with US based clients can still be dangerous. Great post! This is a wonderfully applicable study we going to forward to a client of ours. Here's the scenario:

A long-standing customer of ours currently has a very large portion of their back-office processes through our outsourcing company. As they plan for expansion, they were considering moving more of their customer facing positions overseas as well. While we explained this is something we could handle for them, they may lose their cost savings through lost loyalty and repeat business. Chat support and email support can be effective, but direct phone contact via sales or service with US based clients can still be dangerous.

Great post!

]]> By: webmin http://ericbrown.com/outsourcing-customer-loyalty.htm#comment-699 webmin Sat, 02 May 2009 00:18:46 +0000 http://ericbrown.com/?p=303#comment-699 Though outsourcing / offshoring affects certain aspects of a customers loyalty it helps other countries with their business processes. Though outsourcing / offshoring affects certain aspects of a customers loyalty it helps other countries with their business processes.

]]> By: Ria Garcia http://ericbrown.com/outsourcing-customer-loyalty.htm#comment-698 Ria Garcia Thu, 26 Mar 2009 04:33:45 +0000 http://ericbrown.com/?p=303#comment-698 In the Philippines outsourcing is now becoming a major trendsetter in outsourcing and yes they are effective as well. In the Philippines outsourcing is now becoming a major trendsetter in outsourcing and yes they are effective as well.

]]> By: Web Support Agent http://ericbrown.com/outsourcing-customer-loyalty.htm#comment-697 Web Support Agent Tue, 08 Jul 2008 04:18:44 +0000 http://ericbrown.com/?p=303#comment-697 Great!very interesting post.. If you have a great customer service representatives with good communication and English skills, customer loyalty would not be affected of this issue. Great!very interesting post.. If you have a great customer service representatives with good communication and English skills, customer loyalty would not be affected of this issue.

]]>