Links for June 28 2009

Why Your Corporate Message Isn’t Being Heard by Jason Falls on Social Media Explorer

The 7 Sins of Customer Service by Valeria Maltoni on Conversation Agent

Productivity gains in software engineering are powering innovation by Auren Hoffman on Summation

Boosting Engagement While Cutting Costs by Jeannie Ruhlman and Cheryl Siegman on Gallup’s Organizational Performance Blog

The context for 2010 planning will be challenging by Mark McDonald on Gartner’s Blog Network

Actionable Business-IT Alignment by Tod McKenna on Tod means Fox

Social Media is Rife with Experts but Starved of Authorities by Brian Solis on PR2.0

The Art of Enabling Others to Act by Cheri Baker on The Enlightened Manager

Getting Back to Leadership Wins Back the Trust by Ted Mininni on Marketing Profs Daily Fix

Why Is Your Organization Not Human? by Jamie Notter on Get Me Jamie Notter

Leadership Philosophy – CIO to CIO by Arun Manansingh on A CIO’s Voice

Learning from How Designers Think and Work by Becky Bermont on HarvardBusiness.org

Top 10 Reasons Why Employees Leave in IT by Dave Schinkel on Code Zest

Why Trust is Asymmetrical, and What that Means for Trust Strategies by Charles H. Green on Trust Matters

What IT Needs To Give Up by Mike Schaffner on Beyond Blinking Lights and Acronyms

The role of architect by George Dinwiddie on George Dinwiddie’s blog

Why use cases should drive technology design by Tom Grant on The Heretech

Is Execution More Important than Vision? by Sarah Lacy on TechCrunch