Links for July 9 2012

  • Re:Focus: Don’t Trust Companies Who Put Customers First

    Quote: Customers should never be the priority…people should be the priority. Some of those people buy from us, some of those people work for us, it’s only a behavioral difference. They are all people and all business decisions should be made considering the impact on the people who are on the receiving end of our decisions.

  • Jim’s Notebook: An Informed Customer is a Demeaned Customer

    Quote: The point I’m struggling to make is that the customer really doesn’t care about the precise nature of the delivery mechanism with which he is interacting and may be bored, confused, or insulted when dealing with a person or process who feels the need to explain to him how the business delivers what is wanted.

  • Who Will Benefit from Badges (and Other New Forms of Credentialing)? | Inside Higher Ed

    Quote: Of course, these certification programs are different in many ways from the alternatives that Open Badges project and the like are trying to create. (The certificates that this report focuses on are still classroom based, offered by community colleges and other degree-granting institutions.) But I can’t help but wonder how, in looking to formally recognize certain skills in certain fields in new ways, we may replicate some of these discrepancies over “who benefits” and “how much” that Georgetown identified in its report. How do we design these programs to address equity — not just in terms of who can afford or who can attain a college degree, but in terms of race and class and gender.

  • Let’s Rebrand The IT Department As The Collaboration Department | Inside Higher Ed

    Quote: Technology today is all about facilitating collaboration. Collaboration within and across our institutions. Collaborations around data and ideas. Collaboration on multiple screens on multiple (and mobile devices). Robust collaboration requires communication, flexibility, resiliency, and choice. A collaborative organization provides platforms and tools that allow individuals and groups to connect, build relationships, and form networks. A system built for collaboration pushes people to the front and technology to the rear.

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