Links for January 29 2012
- Bringing Your Strategy to the Front Line by James Allen on Harvard Business Review
Quote: Strategy is less about the new, new thing than it is about actually delivering on the goals you set. A successful strategy must be translated into front-line activities that are delivered well, everywhere, every day.
- CIO advice for CFOs by Martha Heller on CFO.com
Quote: The consensus among all the CIOs with whom I’ve spoken is that IT is oriented toward change and finance is all about consistency. Once something is locked down, finance is loath to change it. That may make for sound cost management, but it can be a barrier to innovation.
- If Not Now, When? by Whitney Hoffman
Quote: What will you move off your some day list, where your dreams are waiting for the stars and planets to align, and move it onto the front burner, where you have to work to make it happen?
- How To Deliver Exceptional Client Service By Jeremy Girard on Smashing Magazine
Quote: Exceptional client service is about going beyond what is realistically expected of you. It is about surprising, and often delighting, customers, turning them into enthusiastic referral sources and lifelong clients who stick with you not only because you do great work at a fair price, but because the value you bring to them goes far beyond just your products.
- Knowing the business by Tom Catalini on People & Technology
Quote: Knowing your function, understanding your project’s goals, and delivering on your specific role – all of this is critical. Putting it in the context of a really detailed understanding of the business, however, is the key to real excellence.
- Keep the Faith. Demand Proof. Relentlessly by Valeria Maltoni on Conversation Agent
Quote: There are two aspects to doing business — believing in what you’re doing, and verifying that it works for your customers and clients….To succeed, you need to do both, relentlessly.
- Give me spark by David on 37signals
Quote: Regardless of how you do it, find people with enough spark to care, fight, and campaign for what they believe in. What pushes you and makes you question your beliefs will make your company that much better.
- The Least Important Question in Leadership by David Burkus on LeaderLab
Quote: The answer to the least important question in the world is both – born and made. So let’s stop debating it and start finding those with natural abilities and developing them into great leaders. Let’s also develop those without abilities into better leaders.?log=out
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